AI Customer Support Agent
Billed monthly
An AI agent that answers customer questions from your own documents, reviewed by people every week.
01 / How the work is split
AI does the first pass. People deliver the result.
- AI does
- Answers customer questions from your documents and FAQs.
- People do
- People train it on your tone, test hard questions and review its answers weekly.
02 / Scope
Scope
Included
- Agent set up on your documents and FAQs
- Tone training and hard-question testing
- Weekly review of the agent's answers
Not included
- Live human chat staffing
- Chat platform subscription fees
03 / Tiers
Tiers
This is an ongoing service. Each tier is billed monthly.
Starter
The core deliverable for a small team, with one round of revisions
- Turnaround
- 5 days
- Price
- Quote on request
Professional
A larger scope, two rounds of revisions and a handover walkthrough
- Turnaround
- 7 days
- Price
- Quote on request
Enterprise
Full scope agreed with you, a named delivery lead and priority scheduling
- Turnaround
- 10 days
- Price
- Quote on request
04 / What we need from you
What we need from you
- A short brief: the outcome you want and any deadline
- Access to the files, accounts or examples the team needs (shared securely through WorksAfrica)
- One contact who can answer questions and approve the result
Ready to start?
Create an account and tell us what you need. We confirm scope, price and timing before work begins.