Terms of service

Who we are

WorksAfrica is a managed service: you order a defined piece of work, and trained operators deliver it with AI tools, checked by a QA reviewer before it reaches you. The service is run by WorksAfrica ("WorksAfrica", "we", "us"), reachable at support@worksafrica.com.

By creating an account or placing an order you agree to these terms. If you use WorksAfrica on behalf of a company, you confirm you are allowed to accept them for that company.

Using the service

You need an account to order or deliver work. Keep your sign-in details private and tell us straight away if you think someone else has used your account. You must be at least 18, and the details you give us must be accurate.

Do not use WorksAfrica to request or deliver anything unlawful, deceptive, infringing or harmful. That includes spam, fake reviews, malware, plagiarised or academic-cheating work, and content that harasses or discriminates. We may decline an order, pause work or close an account that breaks these rules.

Orders and delivery

Each service page sets out what is included, what is excluded and the turnaround for each tier. When you order, the scope, tier and turnaround shown at that moment are saved with your order and are what we deliver against.

Turnaround starts once payment is confirmed and we have the brief and access we need. You can follow progress in your dashboard, and you can ask for revisions within the agreed scope before you approve the result.

If a deliverable is late or does not match the agreed scope, tell us at support@worksafrica.com. We will fix it, redo it, or agree a fair refund with you.

Payment

Prices are quoted on request until they are published on the service page. You pay by card through Stripe when you place an order; WorksAfrica never sees or stores your full card number.

One-time services are paid up front. Monthly services renew each month until you cancel, and cancelling stops the next renewal. Refund requests are handled case by case by our support team, based on how much of the agreed work has been delivered.

Who owns the work

Your files stay yours. You give us permission to use them only to deliver your orders.

Once an order is paid and approved, the deliverables belong to you. Third-party items such as themes, fonts, plugins or stock images stay under their own licences, and we will tell you when a deliverable relies on one.

Operators

Operators are trained through WorksAfrica Academy at no cost and are paid for approved work. Operators must keep client material confidential, use it only for the assigned task, and never contact clients outside the platform.

Changes to these terms

We may update these terms as the service changes. The date at the top shows the latest version. If a change materially affects you, we will tell you by email before it takes effect.

Official contact

WorksAfrica never charges you to work or train. We only contact you from @worksafrica.com.

Questions about these terms: support@worksafrica.com.