Privacy policy

Who we are

WorksAfrica is responsible for the personal data described in this policy. Contact us about privacy at support@worksafrica.com.

Data we collect

Account details: your name, email address and password. Passwords are handled by our sign-in provider and are never stored in readable form.

Organization and order details: your company name, the briefs, files and messages you share, and the deliverables we produce.

Operator details: profile information, Academy progress, assessments and payout details needed to pay you.

Technical data: sign-in events, security logs and basic usage data that keep the service secure and working.

How we use it

We use your data to run your account, deliver and quality-check orders, take payments and pay operators, send service emails, keep the platform secure and fix problems. We do not sell personal data, and we do not use your files to train public AI models.

Who sees what

Clients see their own organization's work and never see operator identities.

Operators see only the files and instructions for the task assigned to them.

Service providers process data on our behalf only to run WorksAfrica: Amazon Web Services for hosting, storage and email, Stripe for payments, and OpenAI for the AI steps of a service. For those steps, the brief, your Brand profile and the files you send may be processed by OpenAI's API, which does not use them to train its models.

Where it is stored

Data is stored with Amazon Web Services in the United States (us-east-1). Files are encrypted at rest, every connection uses HTTPS, and download links expire after 15 minutes.

Retention

We keep account, order and file data while your account is open so you can come back to past work. Backups are kept for up to 12 months and then deleted.

You can ask us to delete your account and files at any time by writing to support@worksafrica.com. We keep only what we must retain by law, such as payment records.

Your rights

You can ask to see, correct, export or delete your personal data, or object to how we use it. Write to support@worksafrica.com and we will reply within 30 days. You can also complain to the data protection authority where you live.